Send Dynatrace notifications to ServiceNow
- Latest Dynatrace
- How-to guide
- 9-min read
- Published Aug 10, 2026
For extended capabilities and workflow automation (for example, enabling targeted notification and problem remediation), see Workflows Connectors and actions.
To connect your Dynatrace monitoring environment to your ServiceNow instance, configuration is required both on the ServiceNow instance and in the Dynatrace web UI.
For ServiceNow, Dynatrace offers:
Incident integrations via Workflows
Workflows allows you to model incident creation and management processes directly within Dynatrace. For more information about configuration and usage details, see ServiceNow workflow documentation.
Configuration Management Database (CMDB) integration
ServiceNow offers a dedicated Service Graph Connector for Dynatrace application for pulling Dynatrace observability information into your ServiceNow CMDB.
Service Graph Connector for Observability Preview
Service Graph Connector for Observability—Dynatrace SaaS is available in preview with limited capabilities.
For ServiceNow Marketplace, see Service Graph Connector for Observability - Dynatrace SaaS.
For configuration and usage details, see Service Graph Connector for Observability - Dynatrace SaaS.
Service Graph Connector for Observability—Dynatrace SaaS is designed for the latest Dynatrace SaaS platform, using DQL-based APIs and the Grail architecture to import the following topology data from Dynatrace into the CMDB:
- Hosts
- Processes
- Services and service topology
- Application Observability Services and Digital Experience Frontends (RUM)
FAQ
Which Dynatrace IP addresses are allowed for ServiceNow integration?
For your Dynatrace instance to communicate with ServiceNow, you need to provide ServiceNow with a list of Dynatrace IP addresses that will be allowed to send information to ServiceNow. Dynatrace servers are distributed throughout various regions. The best way to ensure that you get the right IP addresses for your region is to look up the IP addresses by running the nslookup command. You must first create your environment in Dynatrace and then execute nslookup.
Example:
C:\>nslookup abc.live.dynatrace.com
Optionally, you can review the OneAgent download page to see the IP addresses for your region.
Troubleshoot
Check out the following articles in the Troubleshooting forum in the Dynatrace Community.